Frequently Asked Questions (FAQs)
What happens if my scheduled caregiver cannot make it to my home?
Life happens. People get sick, go on vacation, have family emergencies, etc. Our caregivers are not immune to life’s curve balls. Through the use of advanced notification software, we provide assurance that clients and families are cared for in a timely manner, in turn offering peace of mind that your loved ones are well cared for. If your scheduled caregiver is unable to make it to your visit we will work with you and/or your family to ensure your needs are met.
How are your caregivers trained?
To ensure quality care, we hire certified nursing assistants or require our employees to complete a caregiver training program within the first 60 days of employment. We also have a thorough mentoring program that allows new caregivers to learn from seasoned caregivers.
How soon can home care services start?
Kore Cares understands that for many clients and families seeking in-home care, the need for additional services can occur with little notice. To ensure we can effectively meet your home care needs, we kindly request that you provide us with as much advance notice as possible. Contact us today to discuss your home care needs, and we’ll work together to determine the best start date for your services. Request a consultation now.
How are your services communicated to caregivers?
Kore Cares has a comprehensive software system that allows timely updates to caregivers and an option for clients and client family members to access information regarding services provided via the online family portal. Our goal is to take away the fear that your loved one will ever fall through the cracks as can sometimes happen with other home care agencies. Every client matters to us and we take that responsibility very seriously.
What is your owners’ experience in the private duty home care industry?
Kore Cares' founder has more than 20 years of geriatric care experience in the Sioux Falls area. The founder Gabrielle, has extensive knowledge in the private duty home care industry. Gabrielle worked for one of the largest non-profit senior care organizations in the nation helping them acquire and start 11 private duty agencies in 8 states. She is an active member of national private duty home care organizations and has collaborated with some of the nation’s top home care agency owners to learn from one another, discuss best practices and advocate for necessary industry reform. The work of Kore Cares isn’t just a job for Gabrielle, it is a passion and calling.
Is the care plan tailored to your needs?
Each individual is unique and therefore each home care service plan will be customized to client preferences. Our in-home care services are customized to client preferences. We approach every situation on a case-by-case basis to help you set individualized goals for your care.
Need additional assistance?
Did we fail to answer your question or would you like to learn more about Kore Cares and our in-home care services in Aberdeen, Mitchell, Sioux Falls, and Yankton, SD? Please contact us and one of our team members will get back to you shortly.
How do I talk to a loved one about home care ?
Talking to a loved one about the need for home care can be a difficult conversation to have. Listen to Carey and Shirley speak about their experience from considering home care, initially meeting with Kore Cares, starting services and on with one of their caregivers, Jeanette. The conversation in the video below highlights the importance of good communication from the beginning and finding a home care agency near you that will make all the difference in the care of your loved one. You can also read our blog on How to talk to a Loved one about Starting Home Care or watch our video on Youtube for more tips!